Author(s) :

Yuslida John.

Volume/Issue :

Abstract :

Due to the need for improved services in the public sector, many organizations are struggling to find a public value framework that can ideally suit public value. However, there is a scarcity of data on value creation from the application of digital technology. Since, not all digital technologies result in positive results. Reviewing the literature from 2010–2023, it indicates diverse results on value creation in the public sector that uses digital technology. The study recommends that the sector create a favorable environment that can facilitate the well-rounded utilization of digital technology. Key words: Digital Technology, Public Value, Value creation, Public Sector and Review of the Literature

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