Author(s) :

Wabike, Paul, Anastassia Boyajyan, Patrick Szillat.

Volume/Issue :

Abstract :

The interconnectedness of supply lines from producers to consumers means that a crisis of any nature can disrupt the Supply Chain, involving a wide range of consequences such as inventory shortages, paused or postponed deliveries or even closed ports. This study aimed at examining how organizations can build a resilient supply chain to mitigate risks posed by a crisis. This exploratory study focused on seven companies in the Netherlands. These companies employ around 2500 people across nine operational areas of IT, Finance, HR, Product Development, Engineering, Customer Support, Sales, Production, and Supply Chain Management. The study focuses on how these operational areas contribute to smooth Supply Chain operations. Sampling was purposeful. Sampling techniques involved tenure, specific tasks and responsibilities about supply chains, and the involvement in reshaping organisations as a response to COVID-19 and the current Russia – Ukraine war. Senior managers who met those criteria were targeted for interviews. Of the 34 initially targeted people, 20 responded with ‘Yes’, while the final number interviewed was N=10. Semi-structured interviews were used to collect the empirical data. This research has shown that supply chains can be susceptible to different disruptions. During crises, companies rethink their strategies, which are seen in the light of cost-saving, fighting for survival, and keeping customers satisfied. Key words: Supply chain management, supply chain resilient, disruption risks, digital transformation, globalization

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